Account Terms
Agent2Agent Coaching considers User privacy and data integrity to be of great importance. The following Agreement demonstrates our firm commitment to data integrity and User privacy and outlines our policies and procedures in relation to all data collected. By using Agent2Agent Coaching services and products, all Users agree to be bound by this Agreement. It is the responsibility of all Users to comply and stay up to date with changes made to this Agreement. For the purposes of this Agreement, the term “User” includes, but is not limited to, any visitor to the www.table9media.com, or similarly Agent2Agent Coaching owned high level domain or sub-domain websites, Users engaging in any content sharing, discussion boards, e-mailing or other social media activity on Agent2Agent Coaching platforms, forums and other similarly administered sites, and Customers engaging in any communication or activity using Agent2Agent Coaching Services whereupon data is transmitted to, from, or through Agent2Agent Coaching owned or leased network and computer equipment.
1. Types of Data Collected
During the course of business, Agent2Agent Coaching or its agents may collect data related to Users through the following methods:
– Automated means such as communication protocols and Cookies
– Online web-based registration and online sign-up forms
– Sales inquiries, invoicing and transactions
– Online User communications including e-mail, social media, forums and other mediums
– Offline communications and interactions including in-person, telephone communication or by regular postal service
– Third party sources of information
Depending upon the method of collection and purpose of the data collected, the data collected may include information about the User such as name, title, address, company, phone number and e-mail address, or financial and transaction information such as credit card, CVV or CVC numbers, expiry dates or bank account details and payment information, or information about use of Agent2Agent Coaching web sites such as electronic communications protocols, web pages visited, and Cookies and User preferences and privileges.
2. Electronic Communication and Cookies
Agent2Agent Coaching may receive data from the User as part of the communication established through various standardized electronic interactions and exchanges between the User’s computer and Agent2Agent Coaching servers and other devices. This information often consists of network routing details, equipment and application information, internet protocol addresses, date and time. Agent2Agent Coaching servers will also query User’s computer to see if there are Cookies previously generated by Agent2Agent Coaching to facilitate log in or site navigation procedures. Various parts of the Agent2Agent Coaching site may use Cookies to collect information about visitors’ and User use of the web site and return visit facilitation. The information collected from Cookies help avoid duplicate data entries, facilitate navigation, permit analysis of User site navigation and increase the relevance of content supplied to a User. Cookies on the site may collect the following information: a unique identifier composed of numerical, alphabetical or special characters, User preferences and profile information used to personalize the content that is shown, and User information to access Agent2Agent Coaching portals. Some Cookies used by Agent2Agent Coaching may remain on the User’s computer after they leave the web site and until they are removed manually, but the majority expire within a certain time period, typically within three hundred and sixty five (365) days. Cookies may also be of benefit to the User by creating a more streamlined login process, keeping track of shopping cart additions and preserving order information between sessions. In the future, as Agent2Agent Coaching enables further customization of the various websites, Cookies will help in assuring that information provided to the User will be the most relevant. Agent2Agent Coaching does not offer an opt-out option for Cookies; however, browsers provide Users with information and control over Cookies including the ability to reject Cookies. Users can set a web browser to provide alerts and notification when a Cookie is used and permit such use on a case by case basis. Users can also get information on the active duration of the Cookie and what server User data is being returned to. Once this information is obtained, the User is given the opportunity to accept or reject the Cookie. Additionally, Users can set a browser to refuse all Cookies or accept only Cookies returned to the originating servers. Users can generally disable the Cookies feature on their browser without affecting their ability to use the site, except in some cases where Cookies are used as an essential security feature necessary for transaction completion. All major browsers contain instructions on how to modify Cookie policies within the respective Help menus and files.
3. Telephone Communication
For the purposes of quality control and to better facilitate customer support and employee training, Agent2Agent Coaching may randomly record telephone conversations in whole or part and store this information on internal company equipment and servers. Such data storage will be executed with the same level of security as other equally sensitive data storage of customer information. Agent2Agent Coaching may associate such random recordings with specific case or trouble ticket numbers, which may in turn be associated with a User or Customer profile and used as reference to assist in future troubleshooting, user experience improvement and Service delivery improvement.
4. Managed Online Profiles
As part of the delivery of certain Services, Agent2Agent Coaching may, with the permission and authorization of Customer, manage online profiles for certain Customers. Online profile management may result in the Customer providing Agent2Agent Coaching with proprietary, copyrighted, trademarked or other Customer and User specific information including Customer generated content, media and press information and instructions for how to delivery, display and otherwise relay such information, to the best of Agent2Agent Coaching’s ability, to the general public as part of an online marketing effort or targeted campaign. Such information may then be displayed on third party sites.
5. How Agent2Agent Coaching Uses Collected Data
Agent2Agent Coaching collects data from Users for the following purposes:
– To engage in transactions for service. Name, address, circuit numbers, telephone numbers, email, purchase details, and credit card/payment information may be collected and stored as part of the transaction history. The majority of the data collected under this category is contact information. Agent2Agent Coaching may need to share some of this data (address, payment) with credit card clearing houses, banking institutions, and other similarly situated third parties that are required to accomplish the transaction.
– To provide future service or support. Information collected for this purpose is both contact data and information related to products and service/support requested. This information can include address details, circuit numbers, telephone numbers and other physical location details. This information is used to provide service, product updates, notices or migration support.
– To select content. Data may be collected to help create web site content and navigation that is most relevant and User friendly. This includes data collected as a result of site navigation as well as data provided in forms.
– To respond to User inquiries and requests for information. This data includes registrations for online newsletters, opt-in mailing lists and specific requests for further information.
– To provide various Agent2Agent Coaching communities, such as resellers, with relevant product alerts and updates. These updates are related to product releases, pricing, terms, special offers and associated campaigns. This data is sent out as part of the program signing up for the relevant program or online account.
– To better tailor marketing to User needs. We may use information from purchases and requirements to provide User with timely and pertinent notices of product releases and service developments that address User needs and requirements.
– To better respond to requests for service or quotes for product and equipment purchase. Agent2Agent Coaching will pass contact information to the appropriate Agent2Agent Coaching sales person, reseller for follow-up related to Agent2Agent Coaching products or services.
– To provision services. Some services require that we share non-financial information with third party telecommunications companies. This data usually relates to physical location and contact information and does not contain financial information.
6. Privacy Policy
If a User elects to use our Agent2Agent Coaching or similar referral or reseller program for informing partners, associates, resellers or Users about our site, products and services, we may request specific information such as name, email address, mailing address or other contact information to be collected. Agent2Agent Coaching will use this information only for the purposes of contacting the User for administrative, provisioning or other processes required to provide Services or verify interest in the appropriate program. Agent2Agent Coaching may also use this information for tracking the success of our referral programs. There are parts of the web site that permit Users to participate in interactive static and live discussions. Some of these are moderated; all are subject to access for technical reasons. Agent2Agent Coaching does not control the content that Users post and some may serve as public discussion forums, frequently asked questions databases and other venues for common discourse. As in any interactive forum open to many Users, individual Users should carefully consider what data is shared or made public. Agent2Agent Coaching reserves the right to remove offensive, derogatory, racist, sexually suggestive, oppressive or otherwise inappropriate material.
7. User Portal, User Customization, Preferences and Opt-Out
Agent2Agent Coaching maintains, updates, removes and adds to many User portals. Different Users gain access to different portals including, but not limited to, the Agent2Agent Coaching Webmail Portal, User Statistics Portal, Agent2Agent Coaching Trouble Ticketing Portal, Domain Registration and Domain Management Portal. New Users are automatically registered for access for various Portals. The various Portals allow Users the ability to create Users, add/delete Users, add/delete User privileges and opt in (or out) of services and mailing lists. The Portals provide Users with control over their preferences for electronic information delivery. Agent2Agent Coaching also creates a main Super User and assigns such a User with the ability to manage accounts or profiles. Agent2Agent Coaching maintains the data and allows Super Users to update such data at any time. To change this information, a Super User must be a current User and login with a User ID and password and follow the prompts to make various modifications. All Users are responsible for the safe keeping of various passwords, usernames, private information and other User specific data. Super Users become the main contact for account modification requests made by individual Users. Agent2Agent Coaching continues to expand the portfolio of services and information that Users may access, update and opt out of. Some communications are not subject to general opt-out. These include communications about sales transactions; information about critical updates and services notifications, Agent2Agent Coaching operational changes; disclosures to comply with legal requirements; and network upgrades or other related service maintenance which materially affect the delivery of various services.
8. Security
Agent2Agent Coaching is concerned with the security of the data collected and has in place commercially reasonable measures to prevent unauthorized access to such information. These measures include network security, policies, procedures, employee training, physical access and technical elements relating to data access controls. In addition, Agent2Agent Coaching uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as bank details and credit card information. In the event that individual personal data is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Agent2Agent Coaching will notify the affected individual of the breach in writing by electronic mail. Notice will be given promptly, unless cooperation to delay is required by law or as part of a criminal investigation. All reasonable efforts will be made to determine the scope of the breach and to assure or restore the integrity of the system or data breach.
9. Third Party Policies
Agent2Agent Coaching sites may contain hyperlinks, electronic mailing links or references to third party sites and information. Such information may be posted by Agent2Agent Coaching staff or authorized agents or may be a result of a forum or other social media posting. Agent2Agent Coaching is not responsible for the accuracy or safety of such information and provides links to such third-party content for reference and educational purposes only. Agent2Agent Coaching may not necessarily condone the views and information presented on such third-party content and is not liable for any harmful effects the viewing or availability of such content may incur on the User.
10. Policy Updates
During the normal course of business, Agent2Agent Coaching may update and modify this Agreement. It is the responsibility of the User to review this site continuously and diligently monitor changes accordingly. In the event that Agent2Agent Coaching uses User data in a manner different from that stated at the time of collection, the User will be notified via the electronic mail address on file. In the event of any material change to this Agreement, Agent2Agent Coaching will notify the User by electronic mail or post a prominent notice on this web site notifying Users of the change. In some cases where we post the notice, we will also email Users who have opted to receive communications from us, notifying them of the changes in our privacy practices.
